Payment Terms

Our fees depend on the scope, complexity, timeline, and resources required for each project or retainer. Charges may include strategy, design, development, content creation, campaign management, reporting, consulting, software, hosting, or approved third-party expenses.

Unless otherwise stated in writing, all prices are exclusive of bank charges, transfer fees, gateway fees, taxes, duties, or government levies. Clients are responsible for ensuring that the full invoiced amount is received by us without unauthorized deductions.

We typically accept bank transfer and any other payment method specifically approved in writing for the engagement. Payment instructions are shown on the relevant invoice, quote, or proposal.

If exchange rates, platform charges, or third-party supplier costs change between quote approval and execution, we may need to update the payable amount where those costs are outside our control. Any material pricing change will be communicated before the affected work proceeds.

Because our services involve time allocation, planning, research, creative work, technical setup, and reserved delivery capacity, payments already applied to completed work, approved milestones, consultation time, or non-cancellable third-party commitments are generally non-refundable.

If a project is cancelled after work has started, we reserve the right to invoice for all work completed up to the cancellation date, together with any external costs, production bookings, or administrative time reasonably incurred in connection with the engagement.

If you need to pause a project, please let us know in writing. We will try to accommodate reasonable pauses, but scheduling may need to be revised. Extended pauses may require a restart fee or a revised quotation if the original assumptions no longer apply.

If campaign budgets or media purchases have already been committed to advertising platforms, publishers, influencers, freelancers, software vendors, or production partners, those third-party costs are normally not recoverable from us even if your internal priorities change after approval.

Some engagements include third-party spending that is separate from our management fee. This may include advertising budgets, media buying, sponsored placements, domain renewals, hosting charges, software subscriptions, stock assets, API usage, SMS credits, email platform fees, printing, production, or influencer payments.

Unless we expressly agree otherwise in writing, those charges are payable by the client in addition to our service fees. Where we manage a budget on your behalf, you remain responsible for ensuring that sufficient funds are available for campaign continuity and platform compliance.

We are not liable for the separate billing rules, suspensions, credit holds, rejected ads, payment verification issues, or policy decisions imposed by third-party platforms. If an external provider pauses service because of an unpaid client balance, any resulting delay, learning loss, or performance interruption will not be considered our breach.